Appliance repair technician

Privacy Policy

Effective Date: July 2026

Your privacy is critically important to us.

Your privacy matters to us. This Privacy Policy explains what information ARNI Services (“we,” “us,” “ARNI”) collects, how we use it, and the choices you have. It applies to arniservices.com and to the appliance repair and installation services we provide across Toronto and the GTA.

We operate in Canada and handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws.

Information We Collect

When you visit our website: Like most websites, we automatically collect some non-identifying technical information, such as browser type, language preference, referring site, and the date and time of your visit. This helps us understand how people use our site.

When you book a service: To schedule a technician visit, we collect the information needed to serve you properly, including your name, phone number, email address, home address, and details about the appliance and issue you’re reporting.

When you contact us: If you reach out by phone, email, chat, or through a contact form, we collect the information you choose to share with us, such as your name, contact details, and the nature of your inquiry.

How We Use Your Information

We use the information we collect to:

  • Schedule and carry out your appliance repair or installation
  • Contact you about your appointment, including confirmations, arrival window updates, and any changes to your scheduled visit
  • Respond to questions or requests
  • Maintain accurate service records
  • Improve our website and services

Photos Taken During Service Visits

Our technicians may take before-and-after photos of the appliance being serviced, for service documentation and quality assurance purposes. These photos are related specifically to the appliance and repair work, kept as part of our internal service records, and are not shared publicly without your permission.

Service-Related Communications

By booking a service with us, you agree to receive communications related to your appointment, such as confirmations, technician arrival updates, and follow-ups about the work performed. These messages may be sent by phone call, text message, or email. You’re welcome to let us know your preferred method of contact.

Legal Basis for Collecting Your Information

We collect and use personal information based on your consent, to fulfill our service agreement with you, or as otherwise permitted or required by applicable Canadian law.

Cookies & Tracking Tools

Our website uses cookies and similar tools to understand how visitors use our site and to measure the effectiveness of our marketing. Specifically:

  • Google Analytics: helps us understand website traffic and visitor behavior, such as which pages are viewed and how visitors navigate our site.
  • Google Ads: we use conversion tracking to understand when someone who clicked one of our ads goes on to book a service or contact us. This may involve cookies that track activity related to our ads across websites.
  • Microsoft Clarity: helps us understand how visitors interact with our site through anonymized session recordings and heatmaps, so we can improve the website experience.

You can set your browser to refuse cookies, though some features of the site may not function as intended without them. Continuing to use our site means you’re okay with this.

Links to Other Websites

Our site may contain links to external websites we don’t operate. We’re not responsible for the privacy practices or content of those sites, and we encourage you to review their policies separately.

How We Protect Your Information

We take reasonable steps to protect your personal information, but no method of transmission over the internet is completely secure. While we work to safeguard your data, we can’t guarantee absolute security.

How Long We Keep Your Information

We retain personal information only as long as necessary to provide our services, maintain accurate records, or comply with legal obligations.

Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, contact us at info@arniservices.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We encourage you to check this page periodically. Continued use of our website or services after changes are posted means you accept the updated policy.

Contact Us

Questions about this policy or how we handle your information?